Wednesday, November 19, 2014

Sales - Doing it the right way!

It's often said that when the dust settles, the air clears, in any walk of life - there is something which matters in the end. Something very important. Something very specific that more often than not stands out to be the interface to the world and in the field of Business and Entrepreneurship its that single most cherished and dreaded word - SALES!

Sales often define the sustainability of your business and hence it is necessary to have a strategy that outshines the ones adopted by your competition. It need not be all complex, a simple well structured plans to capture your target audience and effectively implementing your plans is important.

Due to the fast growing consumer friendly technology and the power truly coming into the hands of the consumers, their methods of purchasing is constantly changing. Making your product for sales as visible as possible not in a way to disgust the consumer and creating the right kind of need and curiosity will make the battle go in your way. Make no mistake about it, sales requires time and extra effort to create the right kind of impact, I say this because for a lot of small business and startups, the first few sales are the ones that give them the boost and the needed kick to look forward to a bright future and in this duration, if there is any negativity and the consumer has a mouthful to say, the word of mouth - the age old best method of marketing will make it that much difficult to break the shackles. So extra effort and care should be taken to carry this out effectively.

It's good to see a lot of startups coming up with various unique sales strategy and wanting to get in innovative methods and break the regular norms. It is one way they can stand out.

Here are a few things you can keep in mind when coming up with a sales strategy :

1) Create a sense of Need : This can be very effectively used for both a consumer market and a client market. While it is comparatively easy to attract the consumer market by using inviting ads and marketing methods, the later is difficult since they know the crux of the business. The way you interact should make them commit to the product. Persuade but do not border on arrogance even if your product is a game changer in the industry. The client will see the game changing attribute as you explain it to them because of their experience in the business. In case they fail to see it, you're not SELLING well. Make them feel that they have an upper hand keeping the ball in your court. In business people like to appear over powering even when they have nothing, It's a real test of character and sales will grind you to bring the best in you.

It is through this that you actually demonstrate a true value of your product. This fact of "value" is so important that sometimes this is what will carry you even if you flaw in you're sales strategy. One other way is to create opportunities and expose the product to people who have a conservative mindset. Explain the value that your product offers. Have enough proof to support your claims. This trust that you build and grow will take you a long way in your business.




2) Target Market and Outreach : The more you know, the better it is. Knowing the target market is essential and often is very critical. It often becomes a starting point of your sales and gives you that confidence and a head start. This is certainly not taking an easy way out, but as they say a known devil is better than an unknown angel! Make every sale like it's your first sale. The more you do, the better you get at it. To gain the confidence, you can also sell it to your known circle. Notice, I said SELL it to your known circle. Their inputs and thoughts may add a certain value when you face questions client. You need to know the answers to all the questions. Understand the prospect. Understand their mindset and get a general understanding of their business methods. Sales can be very client oriented that satisfies the expectations of both parties.

Knowing the target audience also helps you go methodically in ways you approach them, so you know what worked and what didn't. While it's safer to repeat what won you the sales, don't hesitate something new that you feel will help in your sales but know what you speak, you don't want to end up taking a plate full and not being able to deliver.

Reaching out to the clients once you have a target audience while keeping an eye out for opportunities can be done is a few simple yet effective ways - Cold calling, emails, personal invites, catalog handouts, networking. Use the resources exhaustively. To start with you just want to know them, get them interested and then gradually speak business. You don't want to meet them and straight off start with business. A person will be willing to buy only if he sees a certain X-factor in your. Otherwise, every one sells. But do you just want to sell or keep a bigger picture in mind and do effectively sales simultaneously?


One of the most regularly used survey result.

3) Be Real and Deliver : There's no reason to fake anything. Stand for what you are and what you offer, Growing is a part of life and you will definitely have your shares of highs and lows. Sales is no different, their may be slumps and staggering highs. Plunder when you see and opportunity and don't be a miser when you things are stacked against you. All that a client would want is your product when they're showing an interest, being as real as possible will help you win the sales. There is a need to assess the risk factor and ensure that you don't turn off the client. The client will always be focused on how effective your strategies and having a hassle free set up sales process will definitely get the client more interested. While knowing your comfort zone, show a keen interest in the client's too. That's a real game winner.


Sales - Growth defines a company's future


Deliver what you promise, I come with an ideology that regardless of how difficult, it's personally important to deliver what I promised. It'll ensure I can have a good night's sleep. You're interactions with the client should make him realize that you are the GO TO person! The thought of an alternate shouldn't even occur to him. The sales process does not end with sales. It's much more than that and of course, there will be objections and rejections, take them all in your stride. Always come back with a solution and better.


4) Monitor : This is something that we often think of but fail to do. While it is personally necessary to know what worked for you and what didn't. It's better to have a mentor, someone who does know you well, someone who can ensure that you are using your complete potential. This kind of grooming is necessary to bring out the best in you, for people who don't have it - look for someone in the space for some guidance. There are a lot of people willing to encourage and give the entrepreneurs a good platform. The other things to keep in mind is set realistic goals, meet targets. Identifying the decision maker both while facing the client and a consumer and getting their attention can prove very significant in sales.

It is also necessary to assess the strategy and break it down into how the sales went, what went your way and what didn't? Did you get what you want? These breakdowns gives you an detailed understanding of your strengths and weakness. They will also help you focus better on the skills you lack. A review process is absolutely necessary for this to go ahead.




In the end, a sales strategy is all about making sure you reach your targets, you hit the right market and makes best of it. Based of the product you sell or the service you provide, a good story to capture the client will also help. Certainly make use of that emotional quotient. Have a clear answer to why you should be someone that the client or the consumer should turn to.


Hit the Sales Target

If you're not taking care of your're customer, your're competitor will.


Sales define your sustainability.


Saturday, November 8, 2014

Market Analysis - Ways to master it!


Market Analysis


The Wiki definition of Market Analysis says that it studies the attractiveness of a special market within a special industry. It is also known as a documented investigation of a market that is used to inform a firm's planning activities, particularly around decisions of inventory, purchase, work force expansion/contraction, facility expansion, purchases of capital equipment, promotional activities, and many other aspects of a company.

Based on this I would categorize the study in the following manner:



Analysis


1) Purpose or Reason

- To assess business opportunity.
- To get an understanding of the target market.
- Best understand market penetration
- To understand the trends in the market.

My view is that it is very difficult to win the edge over the market without understanding the market behaviour, A good understanding of the marketplace is necessary to outshine competition and also to effectively implement a Marketing Strategy.

2) Why do a Market Analysis? (Broader sense)

- To understand the need of the product.
- Understanding to focus of the target audience/potential customers.
- To evaluate capital growth.
- To understand the mindset of a customer/customer base.
- To establish an effective market strategy.
- For better customer acquisitions.
- To stay ahead of competition.

Generation of data:

The data can be classified in to ways here, primary and secondary.

Primary data is what we get from surveys, direct interaction with our clients, observation and understanding. More often, this is the most valuable source of data we can generate.

Secondary data is something that we get via the internet, Govt. Campaigns and research. While this certainly adds value to your findings, this may not wholly apply to your case.

A successful venture utilizes both the data to the maximum possible and tries to gain an advantage in the market.



Types of market:

Here I have identified 3 markets -

A) Builder/Re-seller/Wholesaler

- Builders are property constructors
Re-seller can be like a middlemen/agent who may play a role in mass market sales.
- Wholesaler someone who buys products/items in bulk.
- This is where mass money is.
- Time convenient.
- Money in flow may not be stable.

B) Individuals

- These are the classes we target to whom we can sell our items both individually/complete system.
- Money flow is stable.
- Time focused.
- Cost of customer acquisition may be high.
- Profit is a variant.

C) Industrial

- These are SMEs, SEZs.
- Unit wise target.
- Help form future business clients.
- Money inflow stable.
- Small untapped market.

3) Market Analysis Process:

From the market analysis we can come too an understanding of the people who are willing to buy.

The value proposition document gives an understanding of why a customer should buy our product.

The Competitors understanding gives us an edge in the market.

To better understand the product, it's better to have a look both ways – from the maker's end and also from the customer's end. In simple words, try to answer these questions – What is your product? What does it do? How does it benefit you over the competition? How does it benefit the customer?
It is also important to mention the specs and the characteristics of the product to give a clear picture to the target audience with a microscope.

When the target audience varies in age, sex and usage – a case study that explains the usability for each one of them will really help.

Depending on the type of business you are in, it makes you extremely efficient if you know the mindset of the customers. Questions like why a customer prefers a Brand A over a Brand B, if answered will help you gain the necessary edge.

While it is important to note that a good service and quality products can clearly set your product apart, it is also important to add attributes to your product if possible. In some cases this may be a completely new product or a product range. Always think of “What's next”. The best example I can think of for this is that of a Power Bank over a conventional Battery Charger. The attribute of the power bank is that its portable, user friendly and aesthetically built. Though you may need to charge the power bank using the conventional power supply, people ignore the aspect if they see a true value in it. Like one of the recent surveys said, 78% of the Indian population will spend a little extra for the value and the service we offer (this is quite astonishing considering the conservative mindset that we are thought of). Attribute your product well. It may be you're market capturing run-away hit.


Market Segmentation


Some of the basic modes of segmentation and how they can help you in your venture is listed below:

A) Geographic

- Locality wise product selling.
- Helps you know your target region.
- Focus sales.
- Inter home region area segmentation.

B) Demographic

- Age, sex, income form some of the basic fundamentals to attract sales.
- Focus group sales are a sure shot income generators.
- A wide appeal also helps in mass market sales.

C) Psychographic

- This to me is the most important aspect.
- I remember what Mark Zuckerberg said on this – The word of a trusted friend is the most powerful tool to influence a person to buy a product.
- The power to influence is the key and having the right kind of influence is even more important to drive sales.
- A customer's notions, preset thoughts all play a key role in deciding the format of tackling.
- Along with the above point, a client's thoughts opens up avenues and opportunity to the service provider to provide the best, raise the bar and lift the notch a little higher.

D) Behavior

- Some products may be a purpose oriented design or use case.
- In many scenarios, the client himself would want something very particular that satisfies him even at an emotional level.
- This may also be a case with a mass product. Ex: Women (Even the conservative ones) are moving to the modular kitchens throwing aside the conventional one. You very well know how you're Mother or Wife feels when they get to pick a Modular kitchen.


Social Media Impact



4) Competitive Analysis

Every business faces competition. Acknowledging that they exist and getting an edge over them in as many areas as possible will make your business stand out. You do not have to fear that they may be momentarily be doing better than you, have a path, work on a strategy and proceed in that way to get you a clear edge. Having all these sorted out from the start will certainly help you sail smooth. In simple words, my definition of a business strategy is “destroy your competition”.

A business/start-up must know themselves well, they should also know their competition.
You can also conduct a SWOT analysis on the competitor. A business owner should have answers to few of these questions -

Who are the competitors?
What is their target audience?
How is the customer satisfaction factor?
SWOT Analysis?
What is their market strategy?
Their position in marketplace?

Understanding these factors, you will know where you stand, your marketplace and will also help create a market edge and a competitive edge.


5) Research Analysis

After doing all the above, it becomes necessary to have the data you've collected and organize it.
This will help you create a successful Business Model and Strategy.


Remember: Market Analysis never ends.